Your complete satisfaction is our ultimate goal.
We will ship you another package or issue you a full refund as per your request in case your order does not show up or you return any item shipped by 365Chemist, as long as it meets the following state of affairs:
- You should return the item to us within 30 business days of receipt.
- We do not accept back the items that have been opened or used unless that particular product is damaged or defective during transit.
Some important points to be noticed:
We kindly ask you to allow us 30 business days to deliver your order from the day the order was placed for shipment or any refunds / returns. If after those 30 days, you do not receive the ordered package or any notification regarding putting your package on hold or returned to sender, please send us a ticket (Refund Section) and we will take care of your request promptly.
In case you receive a partial or incomplete order, we will issue you a full refund and then charge your credit card again for only the product (s) you have received.
Damaged, Defective, or Incorrect Items:
We strive to always provide the highest level of service possible. If there is a problem with your order, you need to simply begin by contacting our Customer Care through our website only. We request you to be as brief as possible about the problem you are facing, including your order number, the name of the affected products, and whether you prefer a refund or replacement. A Customer Care Specialist will respond to you as quickly as possible.
Please do not discard any items unless you have been directed to do so by our Customer Support.
Return Shipping and Processing:
You will need to pack your incomplete or broken order in the same package in which it has arrived, as guided by a Customer Support.
Once we receive your return, we will issue a credit or refund within 30 business days and send you an e-mail confirmation for the same. Please bear in mind that it can take several days for the transaction to appear on your account, depending on your financial institution.